Job Posting

Job Posting: Case Processing Manager /CCL - Caregiver Background Check Unit

Department of Social Services

JC-238368

Case Processing Manager /CCL - Caregiver Background Check Unit
STAFF SERVICES MANAGER I

$6,124.00 - $7,608.00 per Month

Final Filing Date: 2/23/2021

Job Description and Duties

PLEASE NOTE: A STATEMENT OF QUALIFICATIONS MUST BE SUBMITTED ALONG WITH YOUR APPLICATION IN ORDER TO BE CONSIDERED FOR THIS POSITION. PLEASE SEE “SPECIAL REQUIREMENTS” SECTION FOR STATEMENT OF QUALIFICATIONS INSTRUCTIONS.

Effective July 1, 2020, in response to the economic crisis caused by the COVID-19 pandemic, the California of Human Resources (CalHR) implemented the Personal Leave Program 2020 (PLP 2020). PLP 2020 directs that each full time employee will continue to work their assigned work schedule and shall receive a 9.23 percent reduction in pay in exchange for 16 hours PLP 2020 leave credits, monthly. Information regarding the PLP is located is available in the Human Resources Manual, Section 2113, Personal Leave Program (PLP) at http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.

The mission of the California Department of Social Services is to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. The Caregiver Background Check Bureau manages the background check process for all licensed caregivers, their employees, specified volunteers and non-client adults residing in a facility. This opportunity is for one Staff Services Manager Position (SSMI) within CBCB.

Under the direction of the Assistant Bureau Chief (SSMII), the Staff Services Manager (SSMI) manages one Unit in the Caregiver Background Check Bureau. This position has overall management responsibility for exemption and arrest only case processing exemption analysts and clerical staff. These analysts review, determine, and make decisions related to granting exemptions to individuals with criminal backgrounds who apply to be associated with licensed care facilities in California or registries to work with vulnerable clients. The SSM I is responsible for understanding and updating processes and procedures, developing and mentoring staff and work in a team environment contributing to the goals of CBCB. This position requires a fingerprint clearance by the Department of Justice (DOJ) and the Federal Bureau of Investigations (FBI).

You will find additional information about the job in the Duty Statement.

Working Conditions

This work location is very convenient! CBCB is in the Rancho Cordova area of Sacramento, with free parking on-site. Many restaurants including Starbucks, Sandwich Spot and Ihop, are located within one mile of the office. Easy access to the American River Bike Trail, Highway 50 and Elk Grove.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES MANAGER I

Additional Documents

Position Details

Job Code #:

JC-238368

Position #(s):

800-811-4800-XXX

Working Title:

Case Processing Manager /CCL - Caregiver Background Check Unit

Classification:

STAFF SERVICES MANAGER I

$6,124.00 - $7,608.00

# of Positions:

Work Location:

Sacramento County

Job Type:

Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.

It is the mission of the Community Care Licensing Division (CCLD) to promote the health, safety, and quality of life of each person in community care though the administration of an effective collaborative regulatory enforcement system.

The state hiring process. Successful applicants will have passed an examination for this classification, or be an existing State Employee with transfer eligibility and will have followed the instructions under the Special Requirements and Required Application Documents section. Electronic applications are encouraged and hardcopy applications will be accepted. Hardcopy applications must include the Job Control and Position numbers in the “Explanation” section and be signed and dated.

Special Requirements

Statement of Qualifications SOQ):

The Statement of Qualifications (SOQ’s) serves as documentation of your ability to present information clearly and concisely in writing.

Only SOQ’s in the following format will be accepted:

Must be typed in Arial 12-point font and not to exceed two pages.
Each of the four prompts listed below must be clearly numbered and appear in bold as headers within the document.

How does your experience, education, training and skills qualify you for this position? Provide specific examples of your roles and responsibilities that relate to the duties and responsibilities of this position.
Describe your experience with leading a team in implementing new processes, procedures, and/or policies.
What is your view on the importance of providing employees with ongoing feedback, including timely performance evaluations regarding their work performance and areas for improvement? Give an example of a time you dealt with an underperforming employee that reported to you or that you were the lead over.
Please explain your experience working in a highly productive and positive team environment with changing priorities and multiple workloads.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.

Requirements: You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take place of employment history.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/23/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services

Attn: Certification Unit, 8-15-58

P.O.Box 944243

Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services

Certification Unit

744 P Street, MS 8-15-58

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Statement of Qualifications -
(SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong team leadership experience managing successful teams in meeting and managing multiple deliverables and timelines.
Ability to demonstrate experience in clearly framing a problem, identifying and collecting the necessary data to develop and evaluate alternatives and make recommendations for action.
Ability to interact in a team environment in a professional manner with integrity and respect.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly transportation voucher. Click here to view all the attractive benefits available to state employees!

General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Jennifer Reliford
(916) 754-4445
Jennifer.Reliford@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.