Job Posting: Quality Assurance & Customer Support Assistant

Department of Justice

JC-245234
-
Quality Assurance & Customer Support Assistant
STUDENT ASSISTANT

$2,600.00 - $3,504.00 per Month

Final Filing Date: 4/20/2021

Job Description and Duties

Join our team of highly skilled application developers supporting the Department’s law enforcement program areas and receive real world experience performing application development and client services. A student assistant position is a great way to get started in State service or to build up your resume for post graduation career opportunities. Join the prestige and honor associated with the Department of Justice; in a fun, safe, team environment with people that make coming to work an enjoyable and fulfilling experience.

Under close supervision and in a learner capacity, the Student Assistant will assist the Statewide Investigative Networking System (SINS) Program Support in the performance of a variety of application testing and support tasks.  The student will become knowledgeable of the SINS applications quality assurance and testing process, Client Services support process, and inventory and maintenance functions.  The incumbent will perform other related work, commensurate to skill level.


You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-245234
Position #(s):
420-863-4870-901
Working Title:
Quality Assurance & Customer Support Assistant
Classification:
STUDENT ASSISTANT
$2,600.00 - $2,858.00 A
$2,782.00 - $3,059.00 B
$2,975.00 - $3,274.00 C
$3,184.00 - $3,504.00 D
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Student Assistant
Work Shift:
Day Shift
Work Week:
Monday - Friday

Department Information

  • This position is located in the Application Developement Bureau, Division of Law Enforcement Systems Branch, Solutions Development Services Section, SINS Program Support Unit.
  • This position will be filled as a TAU, intermittent appointment.
  • Please visit the Attorney General’s website for more information at www.oag.ca.gov.

Special Requirements

  • A fingerprint check is required.
  • You must be currently enrolled in at least six (6) semester units of the equivalent of college courses, with a GPA of 2.0 or higher. Official transcripts will be required prior to employment and after completion of each semester thereafter.
  • Clearly indicate JC – 245234 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.
  • This is a nontesting classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating “preference under Government Code section 18220”. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/20/2021

Who May Apply

This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating “preference under Government Code section 18220”. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Attn: Malina Velarde JC - 245234
PO Box 160608
Sacramento, CA 95816-0608

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Malina Velarde JC - 245234
4949 Broadway
Sacramento, CA 95820
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Other -

    Click on the following link to complete the California Department of Justice Recruitment Survey: https://www.surveymonkey.com/r/NC8SQ6N

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Highly motivated and energetic individuals with strong oral and written communication skills and an ability to quickly learn the procedures, processes, policies, and requirements of the Department.
  • Excellent computer skills and knowledge of various computer software programs preferred.
  • Dependable and attentive to detail, and demonstrate good attendance, attitude and acceptable work habits.
  • Interest in application development, testing, quality assurance, and requirements gathering is essential.
  • The applicant should be a Computer Science or an Engineering Major.

Benefits

Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx 

 

General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Malina Velarde
(916) 210-2513
malina.velarde@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program

Effective July 1, 2020, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. More information regarding PLP can be found here - http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.

 

Additional Information on Application Filing

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.