Job Posting: Researcher

Office of Digital Innovation


$7,137.00 - $8,932.00 per Month

Final Filing Date: 9/20/2021

Job Description and Duties

Information Session
Learn more about how to apply to this role by watching this recording of our info session.

About this Role
Researchers at the California Office of Digital Innovation (ODI) design and lead a variety of time-sensitive, complex research projects related to digital product development, government service design, state programs reinvention, and policy development. We are looking for researchers with a passion for understanding what drives user behavior and a love for diving into complex research problems. Candidates should have great listening and communication skills and a proven track record of leading research and collaborating with other teams to discover insights, identify unmet needs, and craft better solutions.

Researchers are responsible for championing the diverse voices of Californians —generating and translating insights into feature or policy recommendations, conducting rigorous evaluations, and communicating findings to stakeholders. ODI researchers work with a high degree of independence, judgement and initiative, are creative and strategic in approaching research, passionate about helping people, and highly collaborative.

Diversity, Equity, and Inclusion at ODI
ODI’s commitment to diversity, equity and inclusion helps us deliver better government services to the people of California. Diversity inspires better ideas and more innovative thinking. Feeling included nurtures a shared sense of community and collective action to take on more challenging problems. Prioritizing equity ensures we focus on those who are overlooked when we seek to understand people’s needs and build solutions. We acknowledge our history and present of implicit and structural injustice, bias and discrimination. We see, hear and accept each other as each of us brings our lived experiences to our work. We give each other the support to learn and thrive so we can help all Californians thrive. We understand this work is never done so we commit to constant improvement.

This position provides telework opportunities, including the ability to work fully remote.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
$7,137.00 - $8,932.00 A
$6,496.00 - $8,131.00 A
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The California Office of Digital Innovation helps deliver better services to the people of California through technology and design. In close partnership with our colleagues in other state departments, we reimagine and deliver more equitable and effective programs and products. We listen to Californians who use a program now or may do so tomorrow and hear about what they need. We build tools and products, create and enhance digital services, conduct research, identify data solutions and offer training. We are a cross-discipline staff with blended backgrounds in design, engineering, product, operations, data, research, policy and strategy. If you can imagine joining this growing, and inclusive team, please apply!
Department Website:

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. In your responses to each question, please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of three (3) pages, single-spaced, twelve-point Arial font.
  1. List the positions you have held where you conducted research throughout the product and service development life-cycle, from early stage discovery to product testing. Please include the total number of years you spent in each position, the nature of your role in that position (such as team or research leader, team contributor, solo practitioner, etc.) and the nature of the typical research you did (such as defining opportunity spaces, testing the usability of a product, etc.) 
  2.  Provide 3 examples of projects you did where you used different research techniques, such as those listed in the Desirable Qualifications. Please list the research techniques you used and say why you used them for that project. 
  3. Share 2 examples of where you used verbal, visual and writing skills to articulate complex concepts in a clear, concise and compelling manner to a general, non-research audience. Please share a tangible example of that communication, such as an excerpt of writing or an image of a slide (this example can be on a separate page from your SOQ document). 
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/20/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Digital Innovation
Attn: CalHR Personnel Office - Lyla de la Sota
1515 S Street
North Building, Suite 500
Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Digital Innovation
CalHR Personnel Office - Lyla de la Sota
1810 16th Street
Sacramento, CA 95811
08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Other - If you are basing your eligibility on education, provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).
  • Statement of Qualifications - A STATEMENT OF QUALIFICATIONS IS REQUIRED. Please see the Special Requirements section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Experience planning and conducting research using techniques such as ethnographic field research, lab and remote usability testing, rapid iterative testing and evaluation, participatory design and applied behavioral analysis. 
  • Experience testing products and services using different technologies and platforms, on mobile and desktop, in person and online. 
  • Knowledgeable and experienced in the principles of effective research design and implementation, including self-awareness about potential biases that may affect a project. 
  • Experience developing research plans, recruiting participants, creating question/prompt guides and materials, capturing and analyzing data and synthesizing findings. 
  • Experience conducting qualitative and quantitative research throughout the product and service development life-cycle including early stage discovery and exploratory research, design research, and concept and product testing. 
  • Skilled at analyzing structured and unstructured data to find prevailing patterns, construct insight frameworks and define key takeaways. 
  • Extensive experience working closely with Design, Product/Service, Communication and Engineering teams to implement research recommendations. 
  • Excellent verbal, written and presentation skills. 
  • Experience articulating complex concepts in a clear, concise and compelling manner to diverse audiences at all levels of an organization. 
  • Ability to influence teams to leverage research to set high-level strategy and product and service development. 
  • Ability to work with and across fields like engineering, design, data, product and policy. 
  • Demonstrated ability to be an empathic observer, discern insights about people’s needs, present findings, and translate these insights into proposed action items for product and policy teams. 
  • Bilingual
  • Demonstrated commitment to advancing diversity, equity, and inclusion.
  • Demonstrated interest in public sector innovation.


There are numerous benefits to joining our team! The State of California offers a competitive and comprehensive employee benefits package. Click here to view the benefits available to State of California employees!

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:
Human Resources Contact:
Lyla De La Sota
(916) 324-9408
Hiring Unit Contact:
Jennifer Moran
(202) 213-1262

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
RA Coordinators
(916) 324-3235
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel deliver or courier service, or in person, as set forth in this announcement.

Applications must be complete and include a description of the duties performed for each position held; reference to a resume (“See Resume”) in place of a description of the duties performed will not be accepted.

Additional positions may be filled from this recruitment.

Examination Information

To obtain list eligibility for the Research Data Specialist III position(s), you must first take the online Research Data Specialist III exam.


To obtain list eligibility for the Research Data Specialist II position(s), you must first take the online Research Data Specialist II exam.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.