Job Posting: Payroll and Customer Service Consultant

Department of Corrections & Rehabilitation

JC-270923
-
Payroll and Customer Service Consultant
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,383.00 - $6,739.00 per Month

Final Filing Date: 10/20/2021

Job Description and Duties

Pending HR approval.

Telework is available for employees who can satisfactorily perform their essential work functions independently and remotely.  Specific telework schedules may be discussed further during the interview process.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-270923
Position #(s):
065-575-5393-XXX
Working Title:
Payroll and Customer Service Consultant
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,383.00 - $6,739.00 A
STAFF SERVICES ANALYST (GENERAL)
$3,448.00 - $4,320.00 A
$3,733.00 - $4,672.00 B
$4,476.00 - $5,604.00 C
$4,611.00 - $5,772.00 N
# of Positions:
Multiple
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of offenders, by providing effective parole supervision, and implementing rehabilitative strategies to successfully reintegrate offenders into our communities.

Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

The California Department of Corrections and Rehabilitation and the California Correctional Health Care Services are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of cultural backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Candidates new to CDCR or the Division of Juvenile Justice are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/20/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Corrections & Rehabilitation
Attn: CDCR Hiring Support
P.O. Box 942883
Sacramento, CA 94283-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Corrections & Rehabilitation
CDCR Hiring Support
1515 S Street, Application Drop Box
(Drop Box not available weekends and holidays)
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Other - SUPPLEMENTAL QUESTIONNAIRE
    A Supplemental Questionnaire is required and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Supplemental Questionnaire based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Supplemental Questionnaire. Please refer to the “Supplemental Questionnaire” section below for specific requirements.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of 7k salary determinations
Experience conducting peer reviews/audits
Training experience

Important characteristics include excellent organizational skills, punctuality, good attendance, positive attitude and effective verbal and written communication skills. Ideal candidates must also have the ability to work independently, use a computer, and to interpret and use job-related reference material.


Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

The office is located downtown Sacramento in a multistory building near the light rail public transportation system.  Pre-tax parking is available at a convenient location across the street from the building.  Close to a variety of restaurants, a grocery store, and a seasonal farmers market.

Information on benefits afforded by membership in the California Public Employees’ Retirement System can be found on the California Department of Human Resources (CalHR) Salary and Benefits website at www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx.

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx.

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx.

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
CDCR Hiring Support
(877) 297-5599
CDCRHiringSupport@cdcr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
CDCR EEO OFFICE
(916) 255-1301
Personnel-HelpDesk@cdcr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

SUPPLEMENTAL QUESTIONNAIRE

The required Supplemental Questionnaire must be typed, 12-point Calibri font and shall not be longer than two (2) pages. The Supplemental Questionnaire must indicate the applicant’s name on each page and responses must be numbered and in the same order as listed below. Resumes, letters, and other materials will not be considered as a response to the Supplemental Questionnaire.

Please provide responses to the following:

  1. Describe your background, knowledge, and experience in Human Resources, including your experience with 7k salary determinations and overtime calculations. 
  2. Describe your ability to communicate complex subjects to a diverse audience with a wide variety of learning styles.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.