Job Posting: Information Technology Technician

CA Coastal Commission

JC-319782
-
Information Technology Technician
INFORMATION TECHNOLOGY TECHNICIAN

$3,783.00 - $6,232.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

The California Coastal Commission is seeking a talented addition to its San Francisco Office. The Commission is a medium-sized State agency that is charged with protecting coastal resources and managing coastal development in California. The mission of the Commission is to provide for the balanced use of the coastal zone and to protect, restore, and enhance coastal and marine resources for the continuing benefit of current and future generations. Employees at the Commission enjoy working on a broad range of issues to plan for and manage coastal land uses while protecting important coastal resources including wetlands, habitats that support rare and endangered species, scenic landscapes and views to the sea, public shoreline access and recreational opportunities. The Commission’s staff includes dedicated planners, scientists, attorneys and administrative staff.

DUTIES AND RESPONSIBILITIES:
Under the close supervision of the Information Technology Supervisor II, the incumbent works as a member of the Information Systems Unit (ISU) to perform routine and administrative information technology (IT) tasks to centrally and remotely support, for all statewide Coastal Commission staff, Windows-based computer systems, primarily participate as first-level technical support on the ISU Help Desk, assists with maintaining Active Directory, assist with LAN network support and network print services, maintain telecommunications and aids in IT procurement of IT goods and services. This is an exciting opportunity to apply your study, training and experience in a dynamic environment supporting California’s coastal management program.

IT Support related to installation and maintenance of IT hardware and software
As a primary member of the ISU Help Desk, incumbent provides first-level user support for all aspects of hardware and software operation of IT systems, including, but not limited to, computers, peripheral equipment, network connectivity, and productivity software applications. Coordinate outside technical assistance when necessary. Communicate and coordinate computer equipment moves and setups. Assist with IT asset tracking. Creates, maintains, and deploys Windows PC images, with specific configurations and application sets, using imaging/packaging technologies such Microsoft Deployment Toolkit (MDT) or PDQ Deploy.

Network, Printing and Active Directory Support
The incumbent assists with providing IP LAN support on the Commission’s network switching infrastructure, printer support and maintaining Active Directory.

Telecommunications
Working closely with other members of the ISU team, incumbent performs a variety of tasks related to the AT&T Centrex and Avaya IP phone systems for headquarters and the district offices, including needs analysis, development, implementation, support coordination, and issue log tracking.

Procurement of IT Systems
Incumbent will assist with researching, obtaining bids and gathering associated documentation to procure IT systems, including software, hardware, equipment, and other related IT goods.

Backup Web Developer
Incumbent may assist the senior web developer in maintaining the front-end web interfaces for our primary public-facing website and our internal WordPress intranet site.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-319782
Position #(s):
348-101-1400-002
Working Title:
Information Technology Technician
Classification:
INFORMATION TECHNOLOGY TECHNICIAN
$3,783.00 - $6,232.00 This position receives a 5% pay differential above the usual salary range.
# of Positions:
1
Work Location:
San Francisco County
Job Type:
Permanent, Full Time

Department Information

The California Coastal Commission is a small state agency responsible for protecting and enhancing California’s coast and ocean resources. It does so through careful planning and regulation of environmentally-sustainable development, rigorous use of science, strong public participation, education, and effective intergovernmental coordination.

The California Coastal Commission values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. We believe the diversity of our employees and their unique ideas inspire innovative solutions to further our mission of protecting and enhancing California’s coast and ocean for present and future generations.

We have district offices in Arcata, San Francisco (headquarters), Santa Cruz, Ventura, Long Beach, San Diego and a small legislative office in Sacramento.

Department Website: https://www.coastal.ca.gov

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Coastal Commission
Attn: Human Resources
455 Market St. Suite 228
San Francisco, CA 94105

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Coastal Commission
Human Resources
455 Market St. Suite 228
San Francisco, CA 94105
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • School Transcripts
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Desirable Qualifications: Knowledge of PC hardware/software support, Microsoft M365 Productivity Suite, Adobe Acrobat DC Pro, Active Directory, IP/LAN support, network printers and entry-level web developer skills; Good communication skills, both written and oral; excellent organizational skills, willingness and ability to accept responsibility, take initiative, meet deadlines; good judgment to set priorities and follow through on assigned tasks  on multiple work assignments with different time frames; work independently and in a team environment; excellent attendance, including punctuality.  

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: https://www.coastal.ca.gov
Hiring Unit Contact:
Scott Collier
(415) 904-5459
Scott.Collier@coastal.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Melanie Wong
(415) 904-5433
melanie.wong@coastal.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.