Job Posting: Staff Services Analyst

CA ABLE Act Board

Staff Services Analyst

$3,534.00 - $5,744.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

Are you searching for an opportunity within the state of CA to provide outreach and education and promote financial equity to the Spanish speaking community? If you possess strong analytical skills, a communications/marketing background, or are interested in public health, you should know CalABLE is committed to providing tax advantaged savings and investment opportunities for people living with a disability that began prior to the age of 26. CalABLE allows people living with a disability or receiving means-tested benefits to open an account. CalABLE collects and analyses data, provides outreach and educational opportunities, and networks within the disability community to promote well-being for eligible account holders.
Under the direct supervision of the Staff Services Manager I (SSM I), the Field Representative (SSA) assists with performing less complex analysis of the California ABLE Act Program, its policies and provides technical assistance to the ABLE Act Board. With guidance from the SSMI, the SSA creates and conducts broad outreach and public education campaigns to target the Spanish speaking community. This position is designated bilingual and requires the ability to perform duties in Spanish at least 10% of the time while performing essential job functions.

If selected for hire, candidates must be able to pass a bilingual-Spanish fluency exam with a score equivalent to "2" or higher in Listening and Speaking on the ILR scale. A valid fluency test may be found here.

This listing is also being advertised at the Associate Governmental Program Analyst (AGPA) level at JC-323210. Candidates may apply at both levels. However, candidates must submit a separate application for each level. The complexity of duties will be modified to be consistent with the classification of the candidate hired. 

This advertisement will run until filled with the following cutoff date for review of applications: 15th of every month

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Staff Services Analyst
$3,534.00 - $5,744.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

Please click here to view more information about the California Achieving a Better Life Experience (ABLE) Act Board.

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
Electronic applications are highly encouraged. If submitting a hard copy, please include JC-323210 / Position #822-001-5157-XXX in the "Examination(s) or Job Title(s) for which you are applying" section of the application. Hard copy applications received without the required information may not be considered.

Statement of Qualifications Instructions

Candidates are required to submit a Statement of Qualifications (SOQ) in addition to completing an Examination/Employment Application (STD 678). The SOQ serves as a documentation of your ability to present information clearly and should be no longer than two pages, using 12-point Arial font and one inch margins, and must restate and address the following questions. Resumes do not take the place of the SOQ. Applications received without an SOQ will not be considered for an interview.

Please restate and address the following questions:

  1. Describe your experience or understanding working with marginalized, underserved or special needs communities. What would be your approach to ensure they receive excellent customer service despite their varying needs?
  2. Tell us about your analytical experience. Describe the steps you take to identify an issue, research potential solutions, present relevant data, and develop recommendations for decision makers. Please be sure to include the analytical tools you are most comfortable using.
  3. Describe your social media/virtual meeting experience with YouTube, Facebook, Twitter, Instagram, and Zoom or MS Teams. Share what you have learned about developing and posting content on these various platforms.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA ABLE Act Board
Attn: Applications Unit
State Treasurer's Office
915 Capitol Mall, Room 538
Sacramento, CA 95816

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA ABLE Act Board
Applications Unit
State Treasurer's Office
915 Capitol Mall, Room 538
Sacramento, CA 95816
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Degree and/or School Transcripts
  • Statement of Qualifications - Please see the Special Requirements section above for detailed instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Bring a positive attitude and can-do spirit to the small team office environment.
Be a self-starter with the ability to apply persistence and tenacity when facing obstacles.
Possess a strong work ethic, be dependable and flexible.
Possess effective research and communication skills, including preparing written analyses.
Have the ability to provide excellent customer service while responding to customer emails or answering the CalABLE customer service phone line.
Have experience working with the disability community and/or marginalized groups.
Have experience running meetings using the Zoom platform and enabling the accessibility options.
Have experience with social media platforms, Facebook, YouTube, Twitter, Instagram, and LinkedIn.
Have knowledge of federal and state means-tested programs like Supplemental Security Income, Medicaid/Medi-Cal, and Section 8 Housing, etc.
Be familiar with computers, Microsoft (MS) products (i.e. MS Windows, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS TEAMS etc.), and other database and/or communication systems.
Spoken and written bilingual skills highly preferred.


Please see the CalHR Benefits Summary page for detailed information.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Applications Unit
(916) 653-3384

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 653-3100
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Minimum Qualifications

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification in your application packet. Official sealed transcripts or your original diploma (with embossed seal) will be required prior to appointment. If it is determined that a candidate does not meet all Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the classification. All candidates who are determined to not meet the Minimum Qualifications will be contacted in writing and will have 10 business days to respond with additional information supporting their Minimum Qualifications for the classification. Candidates who have been withheld may file an appeal with the State Personnel Board.


Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State Application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information listed anywhere on the applications submitted electronically, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.